Official Blog
A Behind the Scenes Look at Contacting Us
Monday, October 20, 2008
We've heard some of your concerns around trying to get the assistance you need when having an issue on the site. Our ultimate goal is to keep improving the product so you essentially won't need any help at all. We try our best to keep our
Help Resources
up to date with information about all of our features and policies, in addition to any current product issues or quirks. Most often, the solution to your problem is one that you can resolve on your own rather than contacting someone at YouTube directly.
Please keep in mind that human beings do actually review emails that are sent to us, but if we see the answer to your issue is already listed in the Help Center we may not send a customized response. Many of our help options (listed below) allow you to resolve a problem immediately, rather than wait for a member of our team to respond to your inquiry by email:
First, and most importantly, check out our
Help Center
. The handy search box lets you search for information about YouTube or look up issues across all Google products (as well as the entire Web). Click around and check out the articles. We're constantly adding more content to address site issues, big and small.
Our
Abuse and Policy Center
is a one-stop-shop for resources related to safety and abuse on YouTube. You can browse through articles covering topics like how to deal with spam or gaming, how to control your account settings to limit interactions with certain users, and how to keep yourself generally safe while using the site.
The
YouTube Community Help Forum
is also a great resource. The Forum's discussion board is the official place to share ideas, provide feedback, ask and answer questions, and offer help to your fellow YouTube community members.
If after checking out all these resources you still haven't found exactly the information you're looking for, go ahead and send us an email. If the answer to your question isn't already in our Help Center, we'll do our best to get back to you as soon as we can. Check back in the coming weeks and months for more posts about how to keep your YouTube experience safe, exciting, and always entertaining.
Here for you,
The YouTube Team
Labels
3D
4k
accessibility
account info
activism
ads
africa
annotations
arts
awards
benefit
betas
bizblog
blogs
bulletins
buzz
captions
celebrity playlists
channels
chrome
citizen journalism
citizen reporting
citizentube
comedy
comments
community
community guidelines
contests
creator's corner
creators
curators
customization
dance
design
discovery
doodle
editor
education
embeds
entertainment
events
facebook
film
flagging
gaming
gmail
google
google tv
government
grants
groups
guidelines
hd
help center
holidays
homepage
howto
inspiration
investment
jobs
journalism
life in a day
live stream
marketing
meetups
mobile
moderator
movies
music
musicians wanted
news
nonprofits
open-source
partners
playlists
policy
politics
privacy
product update
quicklist
ratings
rentals
research
safety
science and technology
screening room
search
sharing
shows
social networks
sports
staff
stats and data
store
subscriptions
tags
test tube
travel
trends
tv
twitter
upload
vevo
video editing
video production
video volunteers
viral video
youtube api
youtube direct
Archive
2019
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2018
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2017
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2016
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2015
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2014
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2013
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2012
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2011
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2010
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2009
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2008
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2007
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2006
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2005
Dec
Nov
Oct
Sep
Aug
Jul
Feed
Follow @youtube
Follow
Learn more in the
YouTube Help Center
.
Follow