Official Blog
A Behind the Scenes Look at Contacting Us
Monday, October 20, 2008
We've heard some of your concerns around trying to get the assistance you need when having an issue on the site. Our ultimate goal is to keep improving the product so you essentially won't need any help at all. We try our best to keep our
Help Resources
up to date with information about all of our features and policies, in addition to any current product issues or quirks. Most often, the solution to your problem is one that you can resolve on your own rather than contacting someone at YouTube directly.
Please keep in mind that human beings do actually review emails that are sent to us, but if we see the answer to your issue is already listed in the Help Center we may not send a customized response. Many of our help options (listed below) allow you to resolve a problem immediately, rather than wait for a member of our team to respond to your inquiry by email:
First, and most importantly, check out our
Help Center
. The handy search box lets you search for information about YouTube or look up issues across all Google products (as well as the entire Web). Click around and check out the articles. We're constantly adding more content to address site issues, big and small.
Our
Abuse and Policy Center
is a one-stop-shop for resources related to safety and abuse on YouTube. You can browse through articles covering topics like how to deal with spam or gaming, how to control your account settings to limit interactions with certain users, and how to keep yourself generally safe while using the site.
The
YouTube Community Help Forum
is also a great resource. The Forum's discussion board is the official place to share ideas, provide feedback, ask and answer questions, and offer help to your fellow YouTube community members.
If after checking out all these resources you still haven't found exactly the information you're looking for, go ahead and send us an email. If the answer to your question isn't already in our Help Center, we'll do our best to get back to you as soon as we can. Check back in the coming weeks and months for more posts about how to keep your YouTube experience safe, exciting, and always entertaining.
Here for you,
The YouTube Team
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